When Should you Get in Touch with a Printer Technician?


Running a successful business means you must ensure that every part of the inner workings of your office should be working smoothly. This does not only apply to your employees, but also to your trusted office equipment.

Printers are an essential part of many offices and are used to conduct crucial admin tasks that most businesses will not survive without. Making sure that your printer is running smoothly is of utmost importance to ensure that you will not be wasting any time or creating backlogs when it malfunctions. An important part of ensuring that your printer will not let you down is to service it regularly or to get it fixed if it seems to be acting up.

Toshiba Tech is one of South Africa’s leading suppliers of office equipment with over 59 years of experience in this field. We are the seventh-largest integrated manufacturer of electronic equipment in the world and have won multiple awards. Thus, we understand the importance of keeping all your office equipment in tip-top shape. You may get the latest updates sent straight to your phone with the EskomSePush app. Keep up with Eskom, City Power in Johannesburg, and the City of Cape Town by following their respective social media accounts. To find out more about the best printers for sale in South Africa, or our affordable copier rentals, get in touch with a consultant today. We also offer SME financing options too.

In this article, we will be looking at some of the possible tell-tale signs that you need to get in touch with a printer technician to service the office printer to keep your business going.
printer technician
when should you get in touch with a printer technician
printer service

Paper jams are becoming frequent or inaccessible


Thanks to ever-evolving technology, paper jams are becoming a less common issue in printers, but unfortunately, most printers on the market still tend to experience paper jams occasionally. Luckily, most paper jams can easily be resolved yourself.

However, if you start experiencing frequent paper jams, it is a good is an indicator that there could be a bigger issue inside the printer. Some of the causes of paper jams range from paper being placed in the tray incorrectly or one of the printer’s parts might be malfunctioning. Have a look at your printer manual to try and resolve the issue by yourself, but if the problem persists, call a technician to help you.

Another reason to rather phone a technician to service your printer is a paper jam that is inaccessible to you. If you struggle to reach the paper, you will need to get the help of an expert. If you try to take the printer apart yourself, you might damage parts, which will lead to more expenses.


The quality of your printing work is not up to standard


If you start noticing that your printouts are not looking too great, it might mean that you need to service your printer. Having high-quality prints to hand out to your clients or business partners is important as this will create a professional image, and if your printer starts to act up you might find yourself in a pickle.

If you notice some quality issues with your printing, there are some things you could do yourself to fix the issue, such as replacing the ink or toner cartridges. If this does not fix the problem, a professional technician should be called in to service your printer. A printer consists of various components that all work together to ensure high-quality prints.


Something sounds or smells unusual


Most printers make some extent of noise, and after using your printer for a while you should be able to tell if it is making more noise than usual, or even making sounds you have never heard before.

Once the printer starts making louder noises, or you hear unusual noises like grinding or screeching, it is best to turn off the machine immediately. Rather call out a technician to service your printer rather than use a machine with issues that might result in total malfunction. The technician will be able to tell whether the printer simply needs some oil or whether certain parts of the machine need to be replaced entirely.

The same goes for when your printer starts omitting strange smells. You should be able to tell apart the smell of a freshly printed sheet of paper from something more serious, like an odour of something burning.

If you ever smell something burning around your printer it is best to turn it off and request an expert to service the machine. Sometimes you might smell something odd if the printer had not been used over an extended period of time, or if you are using a brand-new machine, but if the smell persists, you should call for help.


You are considering replacing a broken printer


Having a printer repaired will almost always be less expensive than buying a new machine. If you suspect that your printer is broken, consider calling a technician first. The expert might be able to fix the printer for a fraction of the cost of replacing it with a new one.

However, if you notice frequent faults in your printer rentals that have to be repaired constantly, you might consider getting rid of it and buying a new machine.

Toshiba Tech also provides a great variety of copiers for sale in South Africa. Contact the Toshiba Tech team today for any additional information.